Warranty Policy
Genuine Robera
Every authentic Robera is sold under the Robera name and logo, through our official store and authorized channels — and backed by our full warranty, after-sales service, and the Robera app.
What makes a Robera genuine
Three things identify an authentic Robera. If any one is missing, it isn't a Robera we can stand behind.
Sold under the Robera brand
An authentic unit carries the Robera name and logo. Products sold under a different brand or marking are not Robera.
Bought through official channels
Purchased through the official Robera store (roberashop.com) or a distributor authorized by Robera.
Covered & supported
Backed by Robera's warranty and after-sales service, with access to the Robera app on your phone.
Why the channel matters
Buying genuine, through official channels, is what unlocks everything that makes a Robera worth owning.
Warranty & repairs
Full warranty coverage and access to Robera's repair and inspection service.
After-sales support
Direct help from Robera's support team, tied to your official order.
The Robera app
Access to the Robera app on your phone, where GPS and connected features live, plus future updates.
Peace of mind
The assurance you received a genuine Robera — built, checked, and backed by us.
Not every similar product is a Robera
Robera is not affiliated with — and does not manufacture, endorse, or provide warranty or after-sales service for — any product sold under a different brand or marking, even where such a product may appear visually similar to a Robera.
Only products purchased through the official Robera store and Robera-authorized channels are guaranteed genuine and covered by Robera's warranty. If you're unsure whether your unit is genuine, check that it carries the Robera name and logo and that it was purchased from an official channel.
Warranty & support eligibility
Where you bought your product determines where your warranty and after-sales support come from.
Bought from Robera
If you purchased from the official Robera store or a Robera-authorized channel, we support you directly.
To request service, provide your official order number and proof of purchase so we can verify eligibility and help quickly.
Bought from a reseller
If you purchased through a reseller or third-party seller, please contact your original point of purchase for warranty and support.
Your purchase contract and service terms are with that seller.
Buy genuine Robera
Shop the official store to be sure you're getting an authentic Robera, fully covered and supported.
Shop the official store Read the full Warranty Policy for coverage details.
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