Warranty Policy
Genuine Robera
Every authentic Robera is sold under the Robera name and logo, through our official store and authorized channels — and backed by our full warranty, after-sales service, and the Robera app.
What makes a Robera genuine
Three things identify an authentic Robera. If any one is missing, it isn't a Robera we can stand behind.
Sold under the Robera brand
An authentic unit carries the Robera name and logo. Products sold under a different brand or marking are not Robera.
Bought through official channels
Purchased through the official Robera store (roberashop.com) or a distributor authorized by Robera.
Covered & supported
Backed by Robera's warranty and after-sales service, with access to the Robera app on your phone.
Why the channel matters
Buying genuine, through official channels, is what unlocks everything that makes a Robera worth owning.
Warranty & repairs
Full warranty coverage and access to Robera's repair and inspection service.
After-sales support
Direct help from Robera's support team, tied to your official order.
The Robera app
Access to the Robera app on your phone, where GPS and connected features live, plus future updates.
Peace of mind
The assurance you received a genuine Robera — built, checked, and backed by us.
Not every similar product is a Robera
Robera is not affiliated with — and does not manufacture, endorse, or provide warranty or after-sales service for — any product sold under a different brand or marking, even where such a product may appear visually similar to a Robera.
Only products purchased through the official Robera store and Robera-authorized channels are guaranteed genuine and covered by Robera's warranty. If you're unsure whether your unit is genuine, check that it carries the Robera name and logo and that it was purchased from an official channel.
Warranty & support eligibility
Where you bought your product determines where your warranty and after-sales support come from.
Bought from Robera
If you purchased from the official Robera store or a Robera-authorized channel, we support you directly.
To request service, provide your official order number and proof of purchase so we can verify eligibility and help quickly.
Bought from a reseller
If you purchased through a reseller or third-party seller, please contact your original point of purchase for warranty and support.
Your purchase contract and service terms are with that seller.
Accessory warranty & returns
Robera accessories are covered by their own terms, set out in full below.
This section applies to Robera accessories only. Robera Pro and other Robera units are covered separately, under our 2-year warranty and 30-day return policy.
Coverage period
Robera accessories are covered for one year from the date of delivery. If an accessory develops a quality fault within that period that was not caused by misuse, we will replace it free of charge.
Returns and exchanges
Returnable within 7 days
You may request a return within 7 days of delivery, provided the accessory is unused and the packaging is intact.
Shipping in both directions is paid by you. We refund the price of the item only — original shipping charges are not refunded. Requests made more than 7 days after delivery cannot be accepted.
Replacement, not refund
Used accessories are not eligible for return or refund.
If a used accessory fails within its warranty period, we will replace it with the same item at no cost to you.
What the warranty does not cover
- Damage caused by drops, liquid ingress, or unauthorized disassembly or repair
- Damage caused by installation or use that does not follow the product instructions
- Damage from external events such as lightning or power surges
- Products whose label has been damaged, altered, or removed
- Normal wear and tear, and consumable parts
How to make a warranty claim
Contact us
Email support@roberashop.com with the product name, proof of purchase (for example, your RBR number), and a description of the fault.
Send the item back
Return the faulty accessory to us following the instructions our support team provides.
We inspect and replace
We inspect the item on arrival. Once the claim is approved, we ship the replacement within 3 business days.
Warranty on replacement items
A replacement accessory carries the remainder of the original accessory's warranty period. The warranty does not restart, and it is not extended.
This policy covers replacement for product quality issues only. To the extent permitted by applicable law, Robera is not liable for other losses arising from an accessory fault. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state; nothing here limits any right you have under applicable consumer protection law. For full terms, see our Return & Refund Policy.
Buy genuine Robera
Shop the official store to be sure you're getting an authentic Robera, fully covered and supported.
Shop the official store Questions about coverage? Contact our support team.
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